Students and parents can receive tech support via the following e-mail address for your school:
Floral Park: email@example.com
H. Frank Carey: firstname.lastname@example.org
New Hyde Park: email@example.com
We will answer these e-mail as quickly as possible.
Please update iPads to iOS 13.4.1
Here are some tech support FAQs that you may find helpful:
How do I access the remote learning schedule?
-Click on the "Remote Learning" link on your school's website, which will open a Google Sheet. To view this schedule, a student must sign in with her or his sewanhakaschools.org Google account.
How can we download an app?
-Apps on all District iPads are downloaded from a program called Self Service. It appears as an app on the iPads. Please note that during peak hours (afternoon and evening), app installs may be delayed due to high internet demand.
I requested an app in Self Service and it will not download. How can I get this app?
-Apps can be quite large and take time to download, especially in the afternoon and evening hours. If several people are using your home WiFi at once, the app may have trouble installing. Please note that while waiting for an app to download, all of our remote learning systems, including Google Hangouts, Google Classroom, OneNote, and Schoology can all be accessed via a website.
The Google Hangouts/Google Classroom/Schoology/OneNote app is not working properly. What can I do?
Avoid internet rush hour. To whatever extent possible, before 8:30am, students should download everything they'll need for the day and submit any assignments that are due. Throughout the remainder of the day, the number of error messages increase. This is due to the incredible amount of internet traffic right now. All of these systems can all be accessed via a website, and sometimes that may resolve whatever problem you may be experiencing with the app.